Updates are pushed out to local copies of the GAL daily. Outlook begins the process of connecting to the Address Book and downloading all the changes since it was last updated, and applying them to the local copy of the GAL.However these updates can be delayed by heavy network traffic, or other network issues. Verify the “Download changes since last Send/Receive” is checked, and Full Details is the option selected, and also that the item displayed in the Choose address book: dialogue box is \Global Address List. The following image represents the progression window which displays during this progress. When the Outlook Send/Receive Progress window closes the process to update the GAL is complete. The customer should now search the GAL for the information they reported was missing. If the new employee, or updated information is still not found in the GAL, assign the Footprints incident ticket you created for the incident to the Technical Operations team.The Microsoft Exchange default is for this to update at 5 AM each morning.In addition, if you are using Microsoft Outlook 2010 in cached mode it may be storing an out-of-date copy of the GAL.It can take up to 72 hours for new records and updates to existing records in AD/Exchange to propagate out to all local copies of the GAL. Hello, GAL is not updating even when I manually update the Outlook Address Book in each of the two Outlook profiles on the BES/ZCB machine.If their information has already been submitted, this explains how to manually download their address book to force their Outlook to updated its information.1.
someone who just received a CSUS email account, a new student, someone who recently changed their directory information) please use the steps below to synchronize your computer's locally cached version of the GAL.
AD service managers are responsible for the GAL data, though Exchange service managers have access as well.
Microsoft Outlook clients use a cached mode of the GAL, called an Offline Address Book that is synced with the GAL at a nearly daily interval.
The GAL appears to be complete otherwise, but newly-created users do not appear. During the logging I performed a manual update of the Black Berry Manager profile's Address Book.
Outlook clients on other machines do have a complete GAL including all newly-created users.
Outlook 2010 has a feature called the Outlook Social Connector (OSC) that can show photos in Outlook from Linked IN, Facebook, etc..